OUR PLATINUM SERVICE PROMISE
At Skis on the Run, we understand that time with your family and friends is particularly important during a ski vacation. Maximizing your time is the foundation of our Platinum Service Promise. Our Platinum Service Promise is our philosophy of constantly striving to offer our guests exceptional service, selection and convenience. With every interaction, from the reservation through the equipment pickup, we have created a support system that allows our guests to maximize their time while providing the highest possible level of service. Our Platinum Service Promise is built around 4 pillars:
EXCEPTIONAL PEOPLE - We take great pride in who we hire and how we train them. They are the best team in the ski industry. Our guests expect the highest level of service and guest experience possible and our team understands how to consistently provide personal and professional service.
GREAT PERFORMANCE - We deliver on our promises, and our promise is to do what it takes to ensure our guests have the best possible ski experience with our equipment. That begins with offering a wide range of delivery times and continues with our complimentary equipment adjustments. If a customer needs to make any changes to their rental equipment during the rental period, we will meet the customer when and wherever is most convenient for them, whether that is at the base of the ski resort or at their lodging property.
THE BEST GEAR – We refresh our line of demo equipment every season so our guests will always be skiing on the newest and award-winning equipment available. We have the widest selection of gold medal winning skis from the Ski Magazine Best in Test awards. Our depth and breadth of equipment allows our guests to customize gear for every ability level and age. Should a guest need anything additional from rental clothing to ski socks, we bring a broad range of accessories available for purchase on every delivery to ensure all needs can be met at the delivery.
GREAT PRICES – Although we offer the broadest selection of new equipment and deliver exceptional service, our prices are typically lower than traditional retail rental shops. Not only do our guests avoid the time-consuming hassles of a traditional walk-in shop environment, but they save money when we bring the ski shop to you!
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